What is customer retention?
I.A Definition of Customer Retention Customer Retention is the actual companies’ effort to reduce customer defections. That means that a lot of companies today try to retain as many customers as...
View ArticleWhat is live chat for an Online Business?
Live Chat is the growing software solution your company can have as a customer communication tool on your website. In this sense there are a lot of different Live Chat software companies on the market...
View ArticleCreate your winning sales strategy
If making more sales and increasing revenue is your road to success then creating a sales strategy is the map that will get you there. Without a clear and well-defined strategy you risk driving your...
View ArticleCustomer engagement – best practices and examples of effective messages
We live in a rapidly evolving world where the connection between a company and its customers is becoming more complex and deeper than just the regular customer service and customer support. Nowadays,...
View ArticleUnderstanding direct and indirect competition
Competition is getting more and more complex in the 21st century. As a result, a lot of companies strive to be present on the market while attracting new customers and retaining them. OK, let me first...
View ArticleWhat is customer engagement?
Customer engagement has become an extremely important concept nowadays, as customers have a lot of choices and companies invest more resources to attract customers on their side. Despite that customer...
View ArticleWhat is typing speed?
We all use typing devices throughout the day. Whether it is typing on a laptop, phone, or tablet. It is a major part of our professional life to know how to type properly and as fast as possible. The...
View ArticleWhat is Account-Based Marketing?
Account-based marketing is the process that allows you to align your marketing and sales teams to promote long term business growth for high-value accounts and boost revenue. It is important to know...
View ArticleWhat is live chat customer service?
Being competitive is not only about providing your customers with a unique product or service. Competitiveness stretches far beyond the product/service itself. Once the purchase phase is over, the next...
View ArticleHow to improve chat customer service?
Since the start of the online chat back in 1973, this type of communication has developed exponentially. Just in recent years companies began to discover the effect that online live chat offers when it...
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